:root {
  --trucco-blue: #174f71;
  --trucco-blue-dark: #11384f;
  --trucco-green: #12844e;
  --trucco-green-dark: #0d633b;
  --trucco-accent: #f3b33d;
  --trucco-dark: #17221d;
  --trucco-muted: #63746b;
  --trucco-light: #f5f8f6;
  --trucco-surface: #ffffff;
  --trucco-border: #dce6e0;
  --trucco-danger: #b42318;
  --trucco-warning: #9a6500;
  --trucco-primary: var(--trucco-green);
  --trucco-secondary: var(--trucco-blue);
}

html {
  font-size: 14px;
  min-height: 100%;
  position: relative;
}

@media (min-width: 768px) {
  html {
    font-size: 16px;
  }
}

body {
  background: var(--trucco-light);
  color: var(--trucco-dark);
  margin-bottom: 72px;
}

a {
  color: var(--trucco-blue);
}

a:hover {
  color: var(--trucco-green-dark);
}

.btn,
.form-control,
.form-select,
.form-check-input {
  border-radius: 8px;
}

.btn:focus,
.btn:active:focus,
.btn-link.nav-link:focus,
.form-control:focus,
.form-select:focus,
.form-check-input:focus {
  border-color: var(--trucco-green);
  box-shadow: 0 0 0 0.1rem #ffffff, 0 0 0 0.25rem rgba(18, 132, 78, 0.3);
}

.btn-trucco {
  --bs-btn-bg: var(--trucco-green);
  --bs-btn-border-color: var(--trucco-green);
  --bs-btn-color: #ffffff;
  --bs-btn-hover-bg: var(--trucco-green-dark);
  --bs-btn-hover-border-color: var(--trucco-green-dark);
  --bs-btn-hover-color: #ffffff;
  --bs-btn-active-bg: #09492b;
  --bs-btn-active-border-color: #09492b;
  --bs-btn-active-color: #ffffff;
}

.app-header {
  background: var(--trucco-blue-dark);
  box-shadow: 0 8px 22px rgba(17, 56, 79, 0.14);
}

.app-navbar {
  background: var(--trucco-blue-dark);
  padding-bottom: 0.7rem;
  padding-top: 0.7rem;
}

.app-brand {
  align-items: center;
  display: flex;
  gap: 0.65rem;
  min-width: 160px;
}

.navbar-logo {
  background: #ffffff;
  border-radius: 6px;
  height: 34px;
  object-fit: contain;
  padding: 0.25rem 0.45rem;
  width: 92px;
}

.app-navbar .nav-link {
  border-radius: 8px;
  color: rgba(255, 255, 255, 0.78);
  font-weight: 600;
  padding-left: 0.75rem;
  padding-right: 0.75rem;
}

.app-navbar .nav-link:hover,
.app-navbar .nav-link.active {
  background: rgba(255, 255, 255, 0.12);
  color: #ffffff;
}

.dropdown-menu {
  border: 1px solid var(--trucco-border);
  border-radius: 8px;
  box-shadow: 0 14px 38px rgba(17, 56, 79, 0.14);
}

.dropdown-item {
  border-radius: 6px;
  margin: 0.15rem 0.35rem;
  width: auto;
}

.dropdown-item:hover,
.dropdown-item:focus {
  background: #edf6f1;
  color: var(--trucco-green-dark);
}

.navbar-account {
  align-items: center;
  color: rgba(255, 255, 255, 0.82);
  display: flex;
  gap: 0.75rem;
}

.navbar-account span {
  font-size: 0.9rem;
  max-width: 220px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.app-container {
  padding-bottom: 2rem;
  padding-top: 1.5rem;
}

.app-footer {
  background: #ffffff;
  border-top: 1px solid var(--trucco-border);
  bottom: 0;
  color: var(--trucco-muted);
  line-height: 60px;
  position: absolute;
  width: 100%;
}

.app-footer .container {
  display: flex;
  gap: 1rem;
  justify-content: space-between;
}

.page-heading {
  align-items: center;
  display: flex;
  gap: 1rem;
  justify-content: space-between;
  margin-bottom: 1.5rem;
}

.page-heading h1 {
  font-size: clamp(1.8rem, 3vw, 2.5rem);
  font-weight: 750;
  line-height: 1.1;
  margin: 0;
}

.eyebrow {
  color: var(--trucco-blue);
  font-size: 0.75rem;
  font-weight: 750;
  letter-spacing: 0;
  margin-bottom: 0.35rem;
  text-transform: uppercase;
}

.summary-strip,
.identity-strip,
.table-surface,
.ticket-form,
.ticket-section,
.filter-panel,
.metric-card,
.ticket-overview {
  background: var(--trucco-surface);
  border: 1px solid var(--trucco-border);
  border-radius: 8px;
  box-shadow: 0 10px 28px rgba(17, 56, 79, 0.06);
}

.summary-strip,
.identity-strip {
  align-items: center;
  border-left: 5px solid var(--trucco-accent);
  display: flex;
  flex-wrap: wrap;
  gap: 1.5rem;
  margin-bottom: 1rem;
  padding: 1rem 1.25rem;
}

.summary-strip strong {
  display: block;
  font-size: 1.7rem;
  line-height: 1;
}

.summary-name {
  display: block;
  font-size: 1.05rem;
}

.summary-label {
  color: var(--trucco-muted);
  display: block;
  font-size: 0.82rem;
  margin-bottom: 0.35rem;
}

.dashboard-heading {
  align-items: end;
}

.metric-grid {
  display: grid;
  gap: 1rem;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  margin-bottom: 1rem;
}

.metric-card {
  border-left: 5px solid var(--trucco-green);
  padding: 1rem;
}

.metric-card.metric-blue {
  border-left-color: var(--trucco-blue);
}

.metric-card.metric-green {
  border-left-color: var(--trucco-green);
}

.metric-card.metric-warning {
  border-left-color: var(--trucco-accent);
}

.metric-card.metric-urgent {
  border-left-color: var(--trucco-danger);
}

.metric-card.metric-muted {
  border-left-color: #8aa398;
}

.metric-label,
.metric-description {
  color: var(--trucco-muted);
  display: block;
  font-size: 0.85rem;
}

.metric-card strong {
  display: block;
  font-size: 2rem;
  line-height: 1.1;
  margin: 0.35rem 0;
}

.dashboard-grid {
  align-items: start;
  display: grid;
  gap: 1rem;
  grid-template-columns: minmax(0, 1fr) 320px;
}

.section-title-row,
.filter-header,
.settings-card-header {
  align-items: start;
  display: flex;
  gap: 1rem;
  justify-content: space-between;
  margin-bottom: 1rem;
}

.section-title-row h2,
.filter-header h2,
.settings-card-header h2,
.ticket-section h2 {
  font-size: 1.1rem;
  font-weight: 750;
  margin: 0;
}

.recent-ticket-list,
.quick-link-list {
  display: grid;
  gap: 0.75rem;
}

.recent-ticket-row {
  align-items: center;
  border: 1px solid var(--trucco-border);
  border-radius: 8px;
  display: grid;
  gap: 1rem;
  grid-template-columns: minmax(0, 1fr) auto;
  padding: 0.85rem;
}

.recent-ticket-row span,
.recent-ticket-row small {
  display: block;
}

.recent-ticket-row small {
  color: var(--trucco-muted);
  margin-top: 0.2rem;
}

.recent-ticket-badges,
.ticket-badge-row {
  display: flex;
  flex-wrap: wrap;
  gap: 0.35rem;
  justify-content: flex-end;
}

.quick-link {
  border: 1px solid var(--trucco-border);
  border-radius: 8px;
  color: var(--trucco-dark);
  display: block;
  padding: 0.85rem;
  text-decoration: none;
}

.quick-link:hover,
.quick-link.quick-primary {
  background: #eef8f2;
  border-color: rgba(18, 132, 78, 0.32);
  color: var(--trucco-green-dark);
}

.quick-link span {
  color: var(--trucco-muted);
  display: block;
  font-size: 0.88rem;
  margin-top: 0.15rem;
}

.lookup-card {
  background: var(--trucco-surface);
  border: 1px solid var(--trucco-border);
  border-radius: 8px;
  box-shadow: 0 10px 28px rgba(17, 56, 79, 0.06);
  padding: 1rem;
}

.lookup-card-header {
  align-items: center;
  display: flex;
  gap: 0.75rem;
  justify-content: space-between;
  margin-bottom: 0.75rem;
}

.lookup-card h2 {
  font-size: 1.05rem;
  font-weight: 750;
  margin: 0;
}

.lookup-list {
  display: grid;
  gap: 0.4rem;
  list-style: none;
  margin: 0;
  padding: 0;
}

.lookup-list li {
  border-bottom: 1px solid var(--trucco-border);
  padding-bottom: 0.4rem;
}

.lookup-list li:last-child {
  border-bottom: 0;
  padding-bottom: 0;
}

.login-shell {
  display: grid;
  min-height: calc(100vh - 180px);
  place-items: center;
}

.login-panel {
  background: var(--trucco-surface);
  border: 1px solid var(--trucco-border);
  border-radius: 8px;
  box-shadow: 0 18px 45px rgba(17, 56, 79, 0.12);
  max-width: 440px;
  padding: 2rem;
  text-align: center;
  width: 100%;
}

.login-panel h1 {
  font-size: 2rem;
  font-weight: 750;
  margin-bottom: 0.5rem;
}

.login-logo {
  border: 1px solid var(--trucco-border);
  border-radius: 8px;
  height: 78px;
  margin-bottom: 1rem;
  object-fit: contain;
  padding: 0.65rem;
  width: 190px;
}

.login-help {
  font-size: 0.9rem;
  margin: 1rem 0 0;
}

.empty-state {
  padding: 1.5rem;
}

.empty-state.compact {
  background: #f8fbf9;
  border: 1px dashed var(--trucco-border);
  border-radius: 8px;
  padding: 1rem;
}

.empty-state h2,
.empty-state h3 {
  font-size: 1.05rem;
  font-weight: 750;
  margin-bottom: 0.35rem;
}

.ticket-heading {
  gap: 1rem;
}

.ticket-tabs {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem;
  margin-bottom: 1rem;
}

.ticket-tab {
  background: var(--trucco-surface);
  border: 1px solid var(--trucco-border);
  border-radius: 8px;
  color: var(--trucco-dark);
  font-weight: 650;
  padding: 0.6rem 0.85rem;
  text-decoration: none;
}

.ticket-tab:hover,
.ticket-tab.active {
  background: var(--trucco-blue);
  border-color: var(--trucco-blue);
  color: #ffffff;
}

.filter-panel {
  margin-bottom: 1rem;
  padding: 1rem;
}

.filter-actions {
  display: flex;
  gap: 0.5rem;
}

.filter-grid {
  display: grid;
  gap: 0.85rem;
  grid-template-columns: minmax(220px, 2fr) repeat(3, minmax(150px, 1fr));
}

.filter-grid.users-filter-grid {
  grid-template-columns: minmax(220px, 2fr) repeat(3, minmax(170px, 1fr));
}

.filter-field label {
  color: var(--trucco-muted);
  font-size: 0.82rem;
  font-weight: 700;
}

.table-surface {
  overflow: hidden;
}

.ticket-table th {
  background: #f1f6f3;
  color: var(--trucco-muted);
  font-size: 0.78rem;
  font-weight: 750;
  text-transform: uppercase;
}

.ticket-table td,
.ticket-table th {
  padding: 0.85rem 1rem;
  vertical-align: middle;
}

.ticket-table tbody tr {
  border-left: 4px solid transparent;
}

.ticket-table tbody tr:hover {
  background: #f8fbf9;
}

.ticket-row-critical {
  border-left-color: var(--trucco-danger) !important;
}

.ticket-row-high {
  border-left-color: var(--trucco-accent) !important;
}

.ticket-row-unassigned {
  border-left-color: var(--trucco-blue) !important;
}

.badge {
  border-radius: 999px;
  font-weight: 700;
  letter-spacing: 0;
  line-height: 1.15;
  padding: 0.4rem 0.6rem;
}

.badge-priority-critical {
  background: #fde8e6;
  color: var(--trucco-danger);
}

.badge-priority-high {
  background: #fff3d6;
  color: var(--trucco-warning);
}

.badge-priority-medium {
  background: #e8f2f7;
  color: var(--trucco-blue);
}

.badge-priority-low {
  background: #edf6f1;
  color: var(--trucco-green-dark);
}

.badge-status-new {
  background: #e6f4fb;
  color: var(--trucco-blue);
}

.badge-status-active {
  background: #e9f7ef;
  color: var(--trucco-green-dark);
}

.badge-status-waiting {
  background: #fff3d6;
  color: var(--trucco-warning);
}

.badge-status-closed {
  background: #e7f5ed;
  color: #11613a;
}

.badge-status-muted {
  background: #eef2f0;
  color: #586760;
}

.badge-category {
  background: #eef3f6;
  color: var(--trucco-blue-dark);
}

.badge-public {
  background: #e9f7ef;
  color: var(--trucco-green-dark);
}

.badge-internal {
  background: #fff3d6;
  color: var(--trucco-warning);
}

.role-badge {
  background: #eef2f0;
  color: var(--trucco-dark);
}

.role-admin {
  background: #e8f2f7;
  color: var(--trucco-blue-dark);
}

.role-manager {
  background: #e9f7ef;
  color: var(--trucco-green-dark);
}

.role-agent {
  background: #edf6f1;
  color: var(--trucco-green-dark);
}

.role-department {
  background: #fff3d6;
  color: var(--trucco-warning);
}

.ticket-form {
  padding: 1.25rem;
}

.required-marker {
  color: var(--trucco-danger);
}

.form-callout {
  background: #eef8f2;
  border: 1px solid rgba(18, 132, 78, 0.18);
  border-radius: 8px;
  color: var(--trucco-green-dark);
  margin-top: 1rem;
  padding: 0.8rem 1rem;
}

.priority-guide {
  display: grid;
  gap: 0.75rem;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  margin-top: 1rem;
}

.priority-guide div {
  background: #f8fbf9;
  border: 1px solid var(--trucco-border);
  border-radius: 8px;
  padding: 0.8rem;
}

.priority-guide strong,
.priority-guide span {
  display: block;
}

.priority-guide span {
  color: var(--trucco-muted);
  font-size: 0.92rem;
  margin-top: 0.25rem;
}

.form-actions {
  display: flex;
  gap: 0.75rem;
  justify-content: flex-end;
  margin-top: 1.25rem;
}

.ticket-overview {
  align-items: center;
  display: grid;
  gap: 1rem;
  grid-template-columns: minmax(0, 1fr) auto;
  margin-bottom: 1rem;
  padding: 1rem;
}

.ticket-overview-title {
  font-size: 1.1rem;
  font-weight: 750;
  margin: 0.75rem 0 0;
}

.ticket-overview-meta {
  display: grid;
  gap: 0.75rem;
  grid-template-columns: repeat(3, auto);
}

.ticket-overview-meta span {
  color: var(--trucco-muted);
  display: block;
  font-size: 0.78rem;
  font-weight: 700;
  text-transform: uppercase;
}

.ticket-overview-meta strong {
  display: block;
  font-size: 0.95rem;
}

.ticket-detail-grid {
  align-items: start;
  display: grid;
  gap: 1rem;
  grid-template-columns: minmax(0, 1fr) 320px;
}

.ticket-main {
  display: grid;
  gap: 1rem;
}

.ticket-section {
  padding: 1rem;
}

.rich-text {
  color: var(--trucco-dark);
  line-height: 1.55;
  overflow-wrap: anywhere;
}

.rich-text img {
  height: auto;
  max-width: 100%;
}

.timeline {
  display: grid;
  gap: 0.75rem;
}

.timeline-item {
  border: 1px solid var(--trucco-border);
  border-radius: 8px;
  padding: 0.85rem;
}

.timeline-item.public {
  background: #ffffff;
}

.timeline-item.internal {
  background: #fffaf0;
  border-color: #f5d790;
}

.timeline-header {
  align-items: center;
  display: flex;
  gap: 0.75rem;
  justify-content: space-between;
  margin-bottom: 0.5rem;
}

.timeline-header span {
  color: var(--trucco-muted);
  display: block;
  font-size: 0.85rem;
}

.note-toggle {
  background: #fffaf0;
  border: 1px solid #f5d790;
  border-radius: 8px;
  padding: 0.75rem 0.75rem 0.75rem 2.35rem;
}

.detail-list {
  display: grid;
  gap: 0.7rem;
  margin: 0;
}

.detail-list dt {
  color: var(--trucco-muted);
  font-size: 0.78rem;
  text-transform: uppercase;
}

.detail-list dd {
  margin: 0;
}

.detail-list dd span:not(.badge) {
  color: var(--trucco-muted);
  font-size: 0.9rem;
}

.role-pill-list {
  display: flex;
  flex-wrap: wrap;
  gap: 0.35rem;
}

.role-checkbox-list {
  display: grid;
  gap: 0.8rem;
}

.role-checkbox-item {
  border: 1px solid var(--trucco-border);
  border-radius: 8px;
  padding: 0.85rem;
}

.role-checkbox-item span {
  display: block;
  font-size: 0.9rem;
  margin-top: 0.35rem;
}

.audit-list {
  display: grid;
  gap: 0.5rem;
}

.audit-row {
  align-items: start;
  border-bottom: 1px solid var(--trucco-border);
  display: grid;
  gap: 0.5rem;
  grid-template-columns: minmax(0, 1fr) auto;
  padding-bottom: 0.5rem;
}

.audit-row:last-child {
  border-bottom: 0;
  padding-bottom: 0;
}

.audit-row span {
  color: var(--trucco-muted);
  font-size: 0.9rem;
}

.attachment-upload {
  margin-bottom: 1rem;
}

.attachment-list {
  display: grid;
  gap: 0.85rem;
}

.attachment-item {
  border: 1px solid var(--trucco-border);
  border-radius: 8px;
  overflow: hidden;
}

.attachment-meta {
  align-items: center;
  display: flex;
  gap: 0.75rem;
  justify-content: space-between;
  padding: 0.85rem;
}

.attachment-meta span {
  color: var(--trucco-muted);
  display: block;
  font-size: 0.86rem;
  margin-top: 0.15rem;
}

.attachment-preview-image {
  background: var(--trucco-light);
  border-top: 1px solid var(--trucco-border);
  display: block;
  max-height: 460px;
  object-fit: contain;
  width: 100%;
}

.attachment-preview-frame {
  border: 0;
  border-top: 1px solid var(--trucco-border);
  display: block;
  height: 520px;
  width: 100%;
}

.settings-grid {
  display: grid;
  gap: 1rem;
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

.settings-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.75rem;
  margin-top: 1rem;
}

@media (max-width: 1199.98px) {
  .metric-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .filter-grid,
  .filter-grid.users-filter-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (max-width: 991.98px) {
  .dashboard-grid,
  .ticket-detail-grid,
  .ticket-overview,
  .settings-grid {
    grid-template-columns: 1fr;
  }

  .ticket-overview-meta {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .navbar-account {
    align-items: stretch;
    border-top: 1px solid rgba(255, 255, 255, 0.15);
    flex-direction: column;
    margin-top: 0.75rem;
    padding-top: 0.75rem;
  }

  .navbar-account span {
    max-width: none;
  }
}

@media (max-width: 767.98px) {
  .page-heading,
  .dashboard-heading,
  .section-title-row,
  .filter-header,
  .settings-card-header,
  .app-footer .container {
    align-items: stretch;
    flex-direction: column;
  }

  .metric-grid,
  .filter-grid,
  .filter-grid.users-filter-grid,
  .ticket-overview-meta {
    grid-template-columns: 1fr;
  }

  .filter-actions,
  .settings-actions {
    flex-direction: column-reverse;
  }

  .filter-actions .btn,
  .settings-actions .btn,
  .ticket-heading .btn,
  .page-heading .btn {
    width: 100%;
  }

  .ticket-table thead {
    display: none;
  }

  .ticket-table,
  .ticket-table tbody,
  .ticket-table tr,
  .ticket-table td {
    display: block;
    width: 100%;
  }

  .ticket-table tr {
    border-bottom: 1px solid var(--trucco-border);
    padding: 0.75rem 0;
  }

  .ticket-table tr:last-child {
    border-bottom: 0;
  }

  .ticket-table td {
    border: 0;
    display: grid;
    gap: 0.75rem;
    grid-template-columns: 115px minmax(0, 1fr);
    padding: 0.4rem 1rem;
  }

  .ticket-table td::before {
    color: var(--trucco-muted);
    content: attr(data-label);
    font-size: 0.78rem;
    font-weight: 750;
    text-transform: uppercase;
  }

  .recent-ticket-row,
  .timeline-header,
  .audit-row {
    align-items: stretch;
    grid-template-columns: 1fr;
  }

  .recent-ticket-badges,
  .ticket-badge-row {
    justify-content: flex-start;
  }

  .form-actions {
    flex-direction: column-reverse;
  }

  .attachment-upload .input-group {
    display: grid;
    gap: 0.5rem;
  }

  .attachment-upload .btn {
    width: 100%;
  }

  .attachment-meta {
    align-items: stretch;
    flex-direction: column;
  }

  .attachment-meta .btn {
    width: 100%;
  }

  .attachment-preview-frame {
    height: 420px;
  }
}